ICT Resourcing

Our ‘resource on demand’ approach breaks through the traditional barriers that impede rapid execution and cost-effective ICT resource delivery.

When faced with the reality of having to upgrade or transform the ICT systems supporting your organisation, the delivery of these programs can be problematic due to the scarcity of skilled resources, cumbersome acquisition and delivery inadequacies, risk and unnecessary recruitment costs.

We have engineered and integrated a set of sophisticated search and delivery processes underpinned by a methodology and enterprise engagement framework that supports accelerated, resource acquisition and cost-effective ICT service delivery. Our model fuses professional services, resource management and recruitment capability aggregated through a single platform.

Engineering and Technical Personnel

78,000

ICT contract labour & various Technical Personnel

6,500

Security cleared ICT Personnel

6,900

Project Managers

Enterprise Solutions Personnel

12,500

Microsoft Tracked Personnel

1,500

Salesforce Tracked Personnel

6,600

Oracle Tracked Personnel

3,500

SAP Consulting Tracked Personnel

9,000

Cisco Technical Tracked Personnel

Virtual Bench

Innovative ICT resources on-tap, ready for rapid deployment and dynamic scalability.

Target Recruitment

ICT professionals carefully sourced and screened, ensuring the right fit operationally and culturally.

Labour Solutions

ICT labour solutions and a re-engineered supply chain, designed to help you deliver and transform.

Resource Process Outsourcing (RPO)

Streamlined delivery of all your ICT hiring processes, reducing cost and time to market.

Quality

High quality, low-cost supply chain.

Team

Extensive ICT resource pool.

Engine

Nimble delivery engine.

Requirements

Rapid response
to project requirements.

Cloud

Cloud-based management platforms.

Processes

Re-engineered resourcing processes.

Case Study: Leading Australian University


Client / Sector

Leading Australian University, Education Sector.

Client Overview

An Australian Public Research University with over 30,000 undergraduate and 16,000 graduate students comprising 16 faculties and schools.

Client Problem / Challenges

The university was undertaking a significant Capital Works program, which included many large-scale ICT projects.

Using their existing procurement supply chain and government-mandated buying contracts created significant complexity and time delays to source, supply and integrate ICT contingent labour.

It took 8-10 weeks and 26 process steps from business case approval to deliver and integrate resources into their working environment. This caused significant service delivery issues across the entire program of work.

The challenge was to design and implement a new supply model that provided rapid execution and dynamic, highly scalable ICT resource delivery.

The new model needed to be delivered "as a service" and meet or exceed existing procurement policy and compliance frameworks.

Impact

The Capital Works program and service delivery was being compromised due to their inability to procure and deliver resources effectively to scale up the PMO and project teams.

Using their existing procurement supply chain and government mandated buying contracts created significant complexity and time delays to source, supply and integrate ICT contingent labour.

It took 8-10 weeks and 26 process steps from business case approval to deliver and integrate resources into their working environment. This caused significant service delivery issues across the entire program of work.

Solution

Following procurement policy and guidelines, the university issued an RFP to the open market, requesting a resourcing and professional services solution to remedy the stated business problem and commercial impact.

Concert ICT responded to the RFP with a hybrid labour services design that would deliver a dynamic and highly scalable, low-risk solution.

Concert was awarded the contract and implemented its "Resource as a Service" model.

Business Outcomes & Benefits

  • Recovery of their Capital Works program
  • Nimble delivery engine aligned to their PMO
  • Rapid response to project requirements
  • Dynamic resourcing scalability
  • Spin in / Spin out capability
  • Supply time reduced from 8 weeks to circa 3-4 days
  • Improved business continuity
  • Streamlined processes
  • Cloud-based management platform
  • On-site service management

Case Study: Leading Global Retailer


Client / Sector

Leading Retailer / Australian Retail Sector.

Client Overview

Australian up market department store with sites across Australia and New Zealand.

Client Problem / Challenges

The retailer was undertaking its first major IT transformation program in 10 years and needed access to "On Tap" resources for major projects and operational backfill.

The existing processes for procuring professional services and ICT contractors took 6-8 weeks or more.

Many of their systems and applications were bespoke, ageing and industry-specific so sourcing and procuring specialists to assist with end-to-end business and systems transformation was complex.

Business-wide transformation was required to assist the department store to maintain its number one market position.

Impact

The program design and retail intricacies meant that technical expertise was sometimes required at short notice and often for short-term engagements, so the traditional procurement approach and supply chain were unable to meet their needs.

Without a highly scalable and flexible professional services labour solution, transformation, service delivery and budgetary controls would be compromised.

Solution

Concert implemented its "Resource as a Service" model spanning retail services, IT and PMO.

Business Outcomes & Benefits

  • Rapid deployment
  • Accelerated service delivery
  • Spin-in / spin-out capability
  • Short term project requirements fulfilled
  • Ability to meet emergency resourcing needs
  • Access to virtual professional services bench
  • Transformation & budgetary risks mitigated