Education IT Support and Service Desk

Rapid Deployment

The Problem

Over 90 per cent of the world’s student population was out of school within a 12-week window due to the COVID-19 pandemic. No one was prepared for the unprecedented learning crisis that needed to be addressed.

Transitioning to distance or remote learning at scale is a very difficult and highly complex undertaking for education systems, even in the best of circumstances.

Distance or remote learning was the only means for educational institutions to keep the doors of learning open. For some, this is an entirely new experience and uncharted territory. How can we help each other tide over the remainder of this crisis and plan for what might come next?

Governments and Educators should be well prepared for Pandemic recurrence.

Education_The Problem
Education_The Impact

The Impact

With the COVID-19 crisis, schools had to rapidly reposition themselves to offer solutions and services for remote teaching and e-Learning. In most cases, this has led to technology upgrades accelerated to a blind pace, with existing Learning Management Systems and the underlying IT & support processes overloaded.

Many Teachers and Students struggled with the rate of transition. Lack of preparedness for many has created learning gaps that now need to be recovered.

Technology rollouts are usually deployed in stages with a timely schedule. Collaboration and learning technologies are not complex, but to be effective, there is a basic level of user training, user registration and self-preparation required. Successful rollouts usually encompass structured change management, support, and training initiatives to ensure student and teacher uptake is effective and the tools work.

 

The Impact

With the COVID-19 crisis, schools had to rapidly reposition themselves to offer solutions and services for remote teaching and e-Learning. In most cases, this has led to technology upgrades accelerated to a blind pace, with existing Learning Management Systems and the underlying IT & support processes overloaded.

Many Teachers and Students struggled with the rate of transition. Lack of preparedness for many has created learning gaps that now need to be recovered.

Technology rollouts are usually deployed in stages with a timely schedule. Collaboration and learning technologies are not complex, but to be effective, there is a basic level of user training, user registration and self-preparation required. Successful rollouts usually encompass structured change management, support, and training initiatives to ensure student and teacher uptake is effective and the tools work.

Education_The Impact

The Solution

Distance and remote learning must be underpinned by simple and effective IT support and services. Multichannel learning supported by EdTech (Educational Technology) is vital both now and long term for teachers to engage remotely with students effectively and dynamically. As such, we provide services to schools who are experiencing technology or support overload. We have experts with experience across all major Learning Management Systems and the digital ecosystems that surround them. Learn about our recent work with a leading Australian University.

Concert ICT -  The Problem facing IT Departments
Concert ICT -  Three Key Questions

3 Key Questions

  • How do you strengthen the IT Support that you have?
  • How do you Design and Deploy a suitable and effective capable support facility?
  • How do you rapidly implement these and get support remotely?

3 Key Questions

  • How do you strengthen the IT Support that you have?
  • How do you Design and Deploy a suitable and effective capable support facility?
  • How do you rapidly implement these and get support remotely?
Concert ICT -  Three Key Questions

How we support you

1. Assess IT Current State: Discovery

We listen and discover. Fast. It’s crucial we quickly understand your current application technology platform, processes, support demands and workload, your capability and who you need to support. Our expert consultants know what questions to ask to ensure we understand your needs.

2. Design IT: Meet your students’ needs

Create a solution design, a plan, documentation and processes that you can rapidly deploy to ensure your teachers and students will have the right access to the right tools.

3. Deploy IT: Deliver and training

Roll it out and make sure they all get it and know how to use it.

4. Monitor & Manage IT: Gauge effectiveness

Ensure success and monitor what’s going on and manage performance.

Call now to speak to a consultant 

+61 2 8935 3889 

or email us at 

info@concertict.com