At Concert ICT, we specialise in providing access to highly skilled ICT professionals tailored to the specific needs of the Retail and eCommerce sector. Our extensive network ensures rapid mobilisation of the right talent for your projects, whether you require temporary contractors or permanent staff.
With over a decade of experience, we have established ourselves as a trusted partner in delivering expert skills and major project execution. Our comprehensive service offerings help clients expedite delivery and effectively evolve their technology landscapes.
With over a decade of experience, we have established ourselves as a trusted partner in delivering expert skills and major project execution. Our comprehensive service offerings help clients expedite delivery and effectively evolve their technology landscapes.
Comprehensive Services
Resourcing and Recruitment
- Industry Expertise: Our team of skilled recruiters understands the unique challenges and demands of the retail sector. We source candidates with the technical skills, industry knowledge, and passion needed to drive your business forward.
- Flexible Solutions: Whether you need to fill a single position or build an entire team, we can help you find the right talent to meet your needs.
Project Management
- End-to-End Delivery: Our project leaders have successfully delivered large ICT projects from concept to completion. We provide delivery uplift, risk mitigation, go-live, and post-go-live support with robust project management, technical oversight, resource optimisation, and issue management processes.
Project Management
- End-to-End Delivery: Our project leaders have successfully delivered large ICT projects from concept to completion. We provide delivery uplift, risk mitigation, go-live, and post-go-live support with robust project management, technical oversight, resource optimisation, and issue management processes.
Program Management
- Expertise in Complex Programs: Our program consultants have delivered some of the most complex and challenging agile, traditional, and hybrid programs. We provide PMO establishment and management services to ensure robust program management.
- Proven Methodologies: Our consultants are experts in using PMP, PRINCE2, and SAFe principles and practices to ensure successful program delivery.
Change Management
- Effective Adoption: Our change managers assist sponsors and delivery teams in effectively adopting implemented technology. We assess maturity levels, analyse sentiments, and identify potential risks and failure points ahead of time.
- Holistic Approach: We work with organization leaders, project sponsors, HR, and communication teams to address potential issues before implementation to guarantee successful outcomes.
Change Management
- Effective Adoption: Our change managers assist sponsors and delivery teams in effectively adopting implemented technology. We assess maturity levels, analyse sentiments, and identify potential risks and failure points ahead of time.
- Holistic Approach: We work with organization leaders, project sponsors, HR, and communication teams to address potential issues before implementation to guarantee successful outcomes.
Risk Management
- Robust Systems and Processes: Our risk practitioners follow robust risk management systems and processes to help identify and manage risks to project objectives, ensuring business value is delivered.
Expertise and Skill Coverage
Project & Program Management
- Roles: Project Manager, Program Manager, Scrum Master, PMO Analyst, and more.
- Skills: Project reporting and governance, software development, QA and testing, ICT support and administration.
Expertise and Skill Coverage
Project & Program Management
- Roles: Project Manager, Program Manager, Scrum Master, PMO Analyst, and more.
- Skills: Project reporting and governance, software development, QA and testing, ICT support and administration.
Business & Systems Analysis
- Roles: Lead Business Analyst, Business Analyst, Systems Analyst, Functional Consultant.
- Skills: Business process mapping, risk management, custom development, governance.
Software Development
- Roles: IT Developer, Full-Stack Developer, DevOps Engineer, Integration Manager.
- Skills: Implementation and migration, rollouts and upgrades, testing and quality assurance.
Software Development
- Roles: IT Developer, Full-Stack Developer, DevOps Engineer, Integration Manager.
- Skills: Implementation and migration, rollouts and upgrades, testing and quality assurance.
Testing & QA
- Roles: Test Analyst, QA Manager, Automation Test Lead.
- Skills: Comprehensive testing, quality assurance, system audits.
Cloud and Enterprise Architecture
- Roles: Cloud Architect, Solution Architect, Network and Security Architect.
- Skills: Cloud architecture, enterprise solutions, cybersecurity.
ICT Support and Administration
- Roles: System Administrator, Support Engineer, Service Desk Engineer.
- Skills: ICT support, system administration, technical troubleshooting.
ICT Support and Administration
- Roles: System Administrator, Support Engineer, Service Desk Engineer.
- Skills: ICT support, system administration, technical troubleshooting.
Specialist Areas
- Digital / Online / Mobile Systems: Loyalty and Rewards, Wholesale Channels, Point of Sale (POS), E-Wallet Online Payments, Electronic Data Interchange (EDI).
- Marketing Systems CRM and ERP: Marketplaces, Content Management Systems (CMS), Digital Asset Management (DAM), Customer Data Platforms (CDP).
- Merchandise Systems: Retail Merchandising Systems (RMS), Merchandise Financial Planning (MFP), Product Information Management (PIM).
- Supply Chain Management Systems: Warehouse Management Systems (WMS), Third-Party Logistics (3PL).
- Business Intelligence (BI): Smart Dashboards, Reporting, Fraud Management, Identity Access Management.
- Cloud Services: DaaS, SaaS, IaaS, PaaS.
- Supply Chain Management Systems: Warehouse Management Systems (WMS), Third-Party Logistics (3PL).
- Business Intelligence (BI): Smart Dashboards, Reporting, Fraud Management, Identity Access Management.
- Cloud Services: DaaS, SaaS, IaaS, PaaS.
Geographic Reach
Concert ICT offers extensive geographic reach for IT talent across Australia. Our national talent pool includes:
- ACT: 705 professionals
- NSW: 11,920 professionals
- QLD: 2,820 professionals
- VIC: 13,270 professionals
- WA: 1,230 professionals
- SA: 835 professionals
Partner with Concert ICT for all the right reasons
We are a trusted partner to many leading companies in Australia, directly and through our global consulting partners, providing industry-specific specialist skills.
Proven Track Record
Our capability in delivering ICT Project Management, Workforce Solutions, and Recruitment Services keeps complex business and technical environments on track.
Extensive Talent Network
Access to over 30,000 skilled ICT professionals ensures we meet the specific needs of the Retail and eCommerce sector.
Industry Insight
Combining IT expertise with deep sector understanding, we enable strategic talent placement and project advice for superior outcomes.
Collaborative Approach
We invest in your success, offering innovative solutions and dedicated support to achieve your goals.
Comprehensive Services
From recruitment to project team assembly and project rescue, we provide end-to-end IT talent management and project execution solutions.
National Reach
Our extensive geographic coverage ensures access to local talent and support wherever your operations or projects are located.
Commitment to Excellence
Our commitment to excellence drives accurate results, alignment to requirements, and seamless service delivery across recruitment, project management, workforce management, and customer service.